Introduction

At Percento Solutions we prioritize providing satisfaction to the clients and strive to deliver good quality academic support. However, we realize that sometimes it may become necessary to request a refund or cancellation. This policy enables users and providers to understand the roadmap for when refunds and cancellations can be allowed.

1 General Principles

It is imperative to note that this Refund and Cancellation Policy is devised so that customers and our company are protected equally. It is understood that when a client places an order with Percento Solutions he/she agrees to the following terms and conditions. Moreover, we suggest that you read this policy before placing an order just to ensure you understand our refund cancellation policies.

2 Order Cancellation Policy

We ensure that the customer can cancel the orders under certain circumstances. It involves cancellation of the order and partial or full refund of the amount, depending on the stage of the work in progress and the amount of time that has transpired after the client placed an order.

2.1 Order Cancellation before starting the work

This policy provides a full refund to a customer if he or she decides to cancel the order before the writer has been assigned and starts working on it.
If one wishes to cancel an order at this stage, the customer can call or send an email to the company within 1 hour of placing the order to get his or her refund processed without any further delay.

2.2 Order Cancellation After Starting the Work

If the order is canceled after the writer has commenced work but before the customer receives drafts or final documents, a partial refund will be allowed. The percentage of the refund will depend on the amount of work completed:

If 25% or less of the work has been completed in this case, the customer can only get a 75% refund.
If between 25% and 50% of the work has been completed, the customer is eligible for a 50 percent refund.
No refund will be made if more than 50% of the work has been completed. However, the customer can still receive the work done up to the particular point.

2.3 Urgent Orders

The orders that are placed urgently, meaning they are to be delivered within 24 hours or less, cancellations can only be made within the initial 15 minutes of the order being placed. After this time no cancellations of refunds will be made due to the immediate allocation of resources and the urgency of the task.

3 Refund Policy

Our refund policy shows the situations under which customers can request, and receive the refund. Refunds are given depending on certain requirements which concern the quality of the order, delivery, and plagiarism.

3.1 Late Delivery

If an order is delivered past the agreed-upon deadline without prior notice or approval, the customer may request a partial refund or discount based on the delay duration:

For delays of up to 6 hours it is possible to give a 20% refund.
For delays of 6-12 hours a 30 % refund is provided.
For delays exceeding 12 hours a 50% refund may be given.

In particular, if the order is placed within 24 hours before the deadline the eligibility to take a refund due to lateness will be analyzed on a case basis.

3.2 Non-Delivery of Work

In any circumstance where Percento Solutions fails to deliver the complete order, the customer will likely receive a full refund.

If a customer fails to provide us with some details that are crucial for completing the order (for example, materials, guidelines, or instructions), we have the right to cancel the order and the possibility of a partial refund will be considered according to the amount of work done.

3.3 Plagiarism

Percento Solutions follows strict anti-plagiarism standards. If the customer identifies plagiarism in the work delivered to him/her by the writer and is checked by the customer through authentic software like Turnitin, then the customer is entitled to a full refund.
It must be done in a formal way along with documented proofs of plagiarism and must be completed within 10 days from the date of receiving the final document.
If the plagiarism claim is merely irrational because of some citations or common terminology then in this case the refund request will be denied.

3.4 Low-Quality Work

All the orders are accomplished according to a high academic standard. However, in cases where customers feel that the quality of the work does not meet their expectations, they may be eligible for a refund under the following conditions:

The customer has to explain in detail and give examples of why he or she considers the work unsatisfactory.
For any refunds that the client may want for low-quality work, this has to be made within 10 days of the last delivered paper.
The complaint must be genuine in the sense that the quality of the paper was compromised in some way then the client will receive a partial refund.
If the client has agreed to the final document and the order is considered completed, then the requests for a refund based on quality will not be acceptable.

4 Non-Refundable Situations

It is important to point out that there are situations where a refund is not permitted. Please take note of the following conditions where refund requests will be denied:

Approved Work: After the customer approves the final document and is satisfied with the outcome, no refund will be applicable.
Third-Party Grading and Evaluation: The company does not guarantee any specific grade and hence we do not offer any refund related to the customer receiving a lower grade than expected. Our work is to provide you with academic help and must be utilized accordingly.
Customer Inaction: We shall not issue refunds where the customer does not communicate or provide the required instruction that would hinder our ability to complete the order.

5 Refund Process

In case a refund request is granted, the amount of the refund will be processed using the same method used while placing the order. Cash refunds usually take between 5-10 business days depending on the financial institution/bank of the customer.

When customers use a credit card to pay for their orders they might experience that the refund will take longer depending on the credit card company’s policies. In PayPal and other forms of electronic payments, the refunds are normally faster than the regular ones but it may also take several days.

6 Contact details for Refund and Cancellation Requests

To initiate the cancellation or refund process, the customers should visit our Customer Support website at [email address] or call [phone number]. Kindly enter your order number, and a brief explanation by specifying the reason for canceling the order or requesting a refund, and any reference number.

All requests received will be addressed within 2 business days by our team. In case any additional information is required we will reach out to the customer and clarify the same.

7 Policy Updates

We also hold the right to modify or alter this Refund and Cancellation Policy at any time without any notice to the customers. Any changes made will be reflected on the website and it shall be the customer’s responsibility to first read the policy before placing an order.

Conclusion

At Percento Solutions, we aim to deliver the best quality and satisfy our clients. The nature and purpose of this Refund and Cancellation Policy is to be clear, fair, and beneficial for the customers and for the business. If you have any questions regarding this policy, kindly contact our customer support team.